1. Introduction
Welcome to Iman & Suhana. By accessing our website and purchasing from us, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
2. Orders & Payments
- All orders placed on our website are subject to acceptance and availability.
- We accept payments through bank transfers, credit/debit cards, and other online payment methods integrated via our payment gateway.
- Once payment is received, you will receive an order confirmation via email or SMS.
- Prices are listed in PKR (Pakistani Rupees) and may change without prior notice.
3. Shipping & Delivery
- We offer nationwide shipping in Pakistan.
- Delivery timelines vary based on location but typically take 3-7 working days.
- Customers are responsible for providing the correct shipping address. Any delays due to incorrect details will not be our responsibility.
- Shipping charges will be mentioned at checkout before order confirmation.
4. Returns, Refunds & Exchange Policy
- We have a no-refund policy unless the product is no longer available In that case, refunds are processed within 5 working days.
- Items must be unused, unwashed, and in their original packaging to be eligible for exchange.
5. Cancellation Policy
- Orders can be canceled within 24 hours of placement. Once processed, orders cannot be canceled.
- If an order is canceled after payment, processing fees may be deducted from the refund.
6. Privacy Policy
- Customer personal information (name, contact details, billing info) will be kept confidential and secure.
- We do not sell or share customer data with third parties.
- Payment details are processed securely through our payment gateway provider.
7. Liability & Disclaimers
- Iman & Suhana is not responsible for any delays caused by third-party couriers.
- We reserve the right to refuse service or cancel orders if fraudulent activity is suspected.
8. Contact Information
For any queries regarding orders, payments, or returns, please contact us at:
Instagram: https://www.instagram.com/imansuhanaofficial
Facebook: https://www.facebook.com/imansuhanaofficial
📧 Email: info@imansuhanaofficial.com
📞 Phone: 0325-8298898